You can make a request to return most items to Scents Soaps and Candles within 14 days of delivery. Approved returns must be received by us within 28 days of the original delivery. All goods must be in their original packaging, unopened and in a resalable condition. Return shipping will be at the customers expense. We recommend keeping a copy of your proof of postage, as we are only responsible for your return once it has been received by our office. Items that arrive damaged or are lost in transit will not be treated as returned.
We are unable to accept returns on any fragrance oils, essential oils, Augeo, perfumers alcohol or wicks. This is due to the nature of these items and the fact they can be tampered with. Please try the sample sizes of these products first so you can test them and make sure you are happy with the performance before buying the larger sizes.
To return your goods, simply print out and enclose a completed goods return form and send the items you wish to return to:
Scents Soaps and Candles
Malton Works
Lanchester
DH7 0TP
Please ensure you include your order number and the reason for your return on the goods return from. Please also ensure that you safely package any items that you are returning. We are not liable for anything that is damaged while in transit.
If there has been no error on our part, we will only refund the cost of goods, and no delivery charges.
For goods that are faulty, contain incorrect items or damaged products, please contact us immediately, with pictures if necessary and we will make alternate arrangements to correct your order. Any problems need to be reported within 7 days of delivery, and returns made within 28 days.
Do not dispose of any damaged items as we may be required to collect your goods to replace. Here at Scents Soaps and Candles we pride ourselves on our customer satisfaction and will do everything we can to maintain 100% happy customers, guaranteed.
We do not accept returns of fragrance oils, Augeo, essential oils or any other liquids. This is due to the nature of these products and the fact that they can be tampered with. Please try the sample sizes of these products first so you can test them and make sure you are happy with the performance before buying the larger sizes.
Our couriers will attempt to deliver your parcel 3 times. You will also be notified via email or text at the estimated time for delivery. When placing an order it is your responsibility to be available to accept the delivery, or to inform us of a suitable safe place to leave the package if you will not be in. If your delivery has been missed 3 times, it will then be returned to us. If this happens, we will have to charge you the shipping costs again in order to resend.
If your goods have arrived damaged, please send us photographs immediately of the damaged items and we will send out replacements ASAP. We can only provide replacements for items with photo evidence.
All glassware orders in excess of 48 units/pieces will incur a 20% restocking fee.
All broken glassware will be refunded for anything less than 6 units.
We are unable to accept returns on any international orders. Any international orders that are not delivered due to the customer not paying import fees, or having the required information needed, will only be refunded the cost of goods. There will also be a fee for the return shipping to us.
If you have any questions regarding returns or damaged items please call us on 01207 521941